Cancellation & Refund Policy

Cancellation & Refund Policy
Last updated on 11-11-2023 16:32:22
SURAJ ASHOK TIWARI believes in helping its customers as far as possible, and has therefore a liberal
cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order.
    However, the cancellation request may not be entertained if the orders have been communicated to the
    vendors/merchants and they have initiated the process of shipping them.
  • SURAJ ASHOK TIWARI does not accept cancellation requests for perishable items like flowers,
    eatables etc. However, refund/replacement can be made if the customer establishes that the quality of
    product delivered is not good.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team.
    The request will, however, be entertained once the merchant has checked and determined the same at his
    own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the
    product received is not as shown on the site or as per your expectations, you must bring it to the notice of
    our customer service within 7 Days days of receiving the product. The Customer Service Team after
    looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer
    the issue to them. In case of any Refunds approved by the SURAJ ASHOK TIWARI, it’ll take 3-5 Days
    days for the refund to be processed to the end customer.